Conversion / Implementation Team Leader Roundtable

2020 Annual Meeting

TAKE HEART: THE PROCESS IS ALWAYS RIGHT —

May 13/14/15, 2020
San Mateo, CA

Hosted by: Franklin Templeton Investments

Register On-line

*Registration requires an invitation code

Request Invitation Code

And Spring Arose
Click the picture to view the entire poem.

CURRENT CONTEXT - SUGGESTED TOPICS - MEETING OBJECTIVES - AUDIENCE
FORMAT - DATE TIME AND LOCATION - DRESS CODE
- AGENDAPRE-EVENT - HOTEL - COST - REGISTER

Great job again. It's very valuable to get together with other recordkeepers to share ideas and learn from them. Keep it up!

This is a great conference that I really benefit a lot from! Great job and looking forward to our future meetings!

I like the structure of the meeting. I find the conversations helpful.

Great conference – I enjoyed and learned from discussions.

CURRENT CONTEXT

  • Need for efficiency gains
  • Opportunities from technological innovation

More reasons to review the implementation process end-to-end from sales to service in 2020.

A buttoned-down service provider transition process drives competitive success.

  • Enable more sales with existing resources
  • Facilitate fact-finding and discovery
  • Compress timelines
  • Gain efficiencies
  • Lower acquisition cost

MEETING OBJECTIVES

Forum for Conversion / Transition / Implementation team leaders of retirement plan firms to exchange ideas and practices, with the goal of enhancing the effectiveness of business processes and team management. This meeting will include peer discussions, peer collaboration sessions, panel discussion breakouts, and general session speakers. Sessions and topics discussed are decided with input and feedback from the steering committee. There are no minutes of this meeting.

SUGGESTED TOPICS

  • Consultant perspectives: business requirements and emerging needs
  • Setting expectations of the sales team to clinch success at delivery
  • Requirements for submission / handoff from sales to conversion team
  • Establishing the protocol for ongoing census / payroll submission
  • Payroll integration testing, initial remittance, and monitoring to enhance efficiencies
  • Project cost metrics and project cost management
  • Tools of the trade: Data reformatting and data management
  • Nuts and bolts of cybersecurity and fraud prevention
  • Adjusting processes to changing regulations
  • Best Practices:
    • Conversion
    • Plan terminations
    • Data manipulation
    • Off shoring

AUDIENCE

Attendance is by invitation only. The invitation is extended to New Business Conversion / Transition / Implementation team leads at retirement plan service providers (data analysis, and conversion consultants). Invitation is extended to firms operating in the following markets:

  • Defined contribution plan (401(k), 403(b), 457, 1165(e)
  • Non-qualified deferred compensation arrangements
  • Defined benefit and hybrid plans
  • Corporate, government, Taft-Hartley and not-for-profit markets
  • Across distribution channels (payroll, consultant, adviser, brokerage, TPA, bank, direct, agent and others)
  • Large and Jumbo plans
  • Micro, small and mid-sized plans

FORMAT

The agenda will be shaped by a steering committee of firms habitually represented at the roundtable

  • General Sessions with external speakers (retirement plan consultants, payroll service bureaus, data transformation consultants)
  • Breakout sessions with moderated panels • Breakout peer discussion sessions by market segment.
    • Retirement plans and retirement benefits packages using multiple providers
    • Jumbo corporate plans
    • Small and micro plans
    • Mid-sized and large plans
  • Report from the Coalition for Payroll Excellence
  • Hands-on collaboration sessions – to change the way we work
    • Update the standard deconversion file format/protocol and formulate strategies to encourage wider industry adoption
    • Create a standard transition questionnaire for use by recordkeeping service providers to reflect new functionality, legislation, and regulations

The meeting will be preceded by a Conversion / Implementation fair for firms that wish to exhibit and promote tools relevant to the Roundtable.

DATE, TIME, AND LOCATION

May 13, 2020

6:00 p.m. -  Pre-event Networking Bowl / Bocce and Dinner

PINSTRIPES
396 Hillsdale Mall
San Mateo, CA 94403

May 14, 2020

8:00 a.m. - Breakfast
8:30 a.m. to 5:00 p.m. – Sessions

6:00 p.m. Event Dinner at 

      Mistral Restaurant & Bar
      370-6 Bridge Parkway
      Redwood City, CA  94065

Venue

Franklin Templeton Investments
One Franklin Parkway
Building 920 – Jamieson Conference Room
San Mateo CA 94403-1906

DRESS CODE

Casual Dress for pre-event
Business Casual Dress Code for meetings

AGENDA

Wednesday May 13, 2020

5:30 p.m.     Transportation to Pinstripes (meet in lobby of hotel)

6:00 p.m.     Pre-event Networking Bowl / Bocce and Dinner at Pinstripes

8:00 p.m.     Drop-off at Crowne Plaza Foster City – San Mateo

Thursday May 14, 2020

8:00 a.m.     Continental breakfast buffet at Franklin Templeton Investments

8:30 a.m.     – Franklin Templeton Investments

Tina Whiter:  Franklin Templeton Investments
Room:Jamieson

8:40 a.m.     Introduction

Eric Henon - EACH Enterprise

8:45 a.m.     Consultant Perspectives on Plan Provider Migrations

Moderator: Kaitlyn Bright - The Vanguard Group
Panelists: Consultants TBA
Room: Jamieson

9:45 a.m.     Refreshment Break

10:00 a.m.   Breakout sessions by size band

Will They Eat Your lunch? Disruptors and Fully Automated Solition Providers
Providers of fully-automated solutions including Guideline, Human Interest, Ubiquity, and Vestwell
Small-Micro Plans Market (Under $30 million)
Moderator: TBA
Panelists: TBA
Room: TBA

The Workday / HCM Integration Project
Integration Consultants
Jumbo Plans Market ($300 million plus)
Moderator: TBA
Panelists: TBA
Room: TBA

Data Aggregation Tools
Third-party aggregators
Mid-sized, Large, and Multi Provider Plans / data track
Moderator: TBA
Panelists: TBA
Room: TBA

11:00 a.m. Transition

11:05 a.m. Breakout session - Strategic Issues

Plan Terminations, Mergers and Acquisitions
Peer discussions
Moderator: TBA
Room: TBA

Process Outsourcing, Near-and Off-shoring
Peer discussions
Moderator: TBA
Room: TBA

Data Validatiion
Peer discussions
Moderator: TBA
Room:TBA

12:05 p.m. Buffet Luncheon

1:05 p.m.   General Session - Current and Pending Legislation and Regulation - Implications of on Service Provider Transitions
                     This original presentation will address the specific needs of conversion / implementation teams
Jason Roberts - Pension Resource Institute LLC

2:10 p.m.   Transition

2:20 p.m.   Breakout Sessions – Collaboration / Hands-on committee work

Key Data Elements in Deconversion Files
Committee Work
Moderator: TBA
Room: TBA

Standard Transition Fact-finding Questionnaire
Committee Work
Moderator: TBA
Room: TBA

Charting the Course: End-to-end Process Mapping
Committee Work
Moderator: TBA
Room: TBA

3:25 p.m.     Refreshment Break

3:45 p.m.     Breakout Sessions - Moderated Roundtable Discussions

Project Cost Metrics and Project Cost Management
Moderator: TBA
Panelists: Finance/Product Managers TBA
Room: TBA

Tools of the Trade: Data Reformatting and Data Management (Data Track)
Moderator: TBA
Panelists: Data Analysts TBA
Room: TBA

Ebbs and Flows: Instilling Excitement and a Sense of Accomplishment

This session will discuss techniques and approaches to keep team members motivated through peak periods (October-February) and to maintain a purpose / meaning in down times (March-September)

Speaker TBA
Room: Meeting Room Name

5:00 p.m.   Adjourn for the day

6:30 p.m. Event Dinner at Mistral Restaurant & Bar

Friday May 15, 2020

8:00 a.m.    Continental breakfast buffet at Franklin Templeton Investments

8:30 a.m.    Panels, Outside speakers, and peer discussions

Setting the Stage for Successful Delivery in the Sales Process
Moderator: TBA
Panelists: Sales representatives with a record of more successful conversions TBA
Room: TBA

Contracts and service agreements
Moderator: TBA
Peer discussions
Room: TBA

Project Management and Collaboration Tools and Apps (Data Track)
Moderator: TBA
Panelists: Technologists TBA
Room: TBA

9:45 a.m.     Refreshment Break

10:00 a.m.   General Session - Report of the Coalition for Payroll Excellence / Payroll Deep-dive

Speaker TBA
Room: Jamieson

11:00 a.m    Transition

11:05 a.m.   General Session – The next frontier in efficiency gains – Robots, AI, Automated Assistants

Speaker TBA
Room: Jamieson

12:00 p.m.    Adjourn

12:05 p.m.    Lunch boxes

12:30 p.m.    Adjourn and Shuttle to Airport

PRE-EVENT

6:00 p.m. -  Pre-event Networking Bowl / Bocce and Dinner

PINSTRIPES
396 Hillsdale Mall
San Mateo, CA 94403

HOTEL

We have a block of rooms at the Crowne Plaza Foster City – San Mateo
1221 Chess Dr.
Foster City CA 94404

Please call 1-888-233-9537 or click here and ask for the EACH Enterprise LLC Room Block or Block CTQ which is $289 not including taxes and incidentals.

*distance from Franklin Templeton Investments: (2.2 miles / 9 minutes)

REGISTER

Register On-line

*Registration requires an invitation code

Request Invitation Code

COST

Registration deadline:
On or before January 31, 2020 $1490
Between January 31, 2020 and March 15, 2020 $1790
After March 15, 2020 $1990

Cancellation policy:

EACH Enterprise, LLC will refund your entire meeting fee if you cancel on or before February 29, 2020.  For cancellations between March 1, 2020 and March 31, 2020, EACH Enterprise, LLC will refund your registration fee minus an administration fee of $175.  No refunds for cancellations after March 31, 2020.  In the unlikely event that the number of registered attendees falls short of expectations, EACH Enterprise, LLC will refund the entire registration fee.

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