| 12:05 p.m. |
Lunch |
| 1:00 p.m. |
GOOD / BETTER / BEST (AND THE MESSY MIDDLE): PEER DISCUSSION BY MARKET SEGMENT |
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This moderated peer discussion session will address:
- How to deal with volume and capacity in the micro/start-up plan segment
- Needs of Higher Education institutions through the transition
- Specificities of participant education and communication in the Healthcare sector
- Challenges and solutions in Large/Jumbo Corporate Market plan transitions
- Church, Tribal, and Government plans
The complex flavors of NQDC plans |
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Moderator: Charles Williams, Corebridge Financial |
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Location: Lab North/South |
| 2:15 p.m. |
Transition |
| 2:20 p.m. |
BREAKOUT SESSIONS |
| BREAKOUT 3 |
GREEN‑LIGHT OR HARD PASS: PRE‑QUALIFICATION / CASE ACCEPTANCE |
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Track: Client-facing Conversion Teams |
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Before a conversion or onboarding effort begins, teams need a consistent way to pre-qualify opportunities and decide whether the account is good to go. This session outlines the key intake criteria—plan complexity, data readiness, payroll/provider constraints, timeline feasibility, and client responsibilities—and how to surface risks early. We’ll discuss common “go/no-go” decision points, required artifacts and approvals, and how to handle exceptions without creating downstream rework. Attendees will leave with a practical framework for faster, more predictable case acceptance and cleaner handoffs into implementation. |
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Moderator: TBA, Company TBA |
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Location: Huddle |
| BREAKOUT 4 |
IT’S NOT YOU, IT’S YOUR FILE FORMAT: REVIEWING THE STANDARD DECONVERSION SPEC |
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Track: Data Management /Payroll Teams |
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The deconversion file is often the last—and most fragile—handoff in a provider transition, and inconsistent field definitions can create avoidable breaks downstream. In this working session, data management and payroll teams will review the current standard deconversion file format and identify the specific fields where interpretation and population vary most across platforms. We’ll discuss recommended definitions, formatting rules, and validation checks to improve consistency (e.g., contribution sources, pay period indicators, eligibility/entry dates, and Roth-related elements). The goal is to align on a tighter, industry-level standard that reduces exceptions, accelerates conversions, and improves reconciliation outcomes. |
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Moderator: TBA, Company TBA |
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Location: Focus |
| 3:25 p.m. |
Break |
| 3:45 p.m. |
BREAKOUT SESSIONS |
| BREAKOUT 5 |
GETTING EVERYONE ON THE SAME PAGE FROM “WHERE DO I CLICK?” TO “WE’VE GOT THIS”: PLAN AND PAYROLL ADMINISTRATOR ONBOARDING & TRAINING EXPERIENCE BEST PRACTICES |
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Track: Client-facing Conversion Teams |
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Description: A unified client experience starts with a consistent, repeatable onboarding and training journey for plan sponsors—especially when administrators are new to the platform or transitioning from another provider. In this session, we’ll outline how Client Relationship Management and Account Management teams partner with conversion/onboarding teams to set expectations, confirm key dates and responsibilities, and establish a cadence for recurring tasks. We’ll also review the core tools and resources available in the plan administrator app, including where to find guides, status updates, and support pathways when issues arise. Attendees will leave with a practical onboarding playbook and training touchpoints that improve adoption, reduce early-life errors, and build long-term sponsor confidence. |
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Moderator: TBA, Company TBA |
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Location: Huddle |
| BREAKOUT 6 |
RECALCULATING…. TURN-BY-TURN TO THE RIGHT FIELD: DATA MAPPING SOFTWARE + AI |
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Track: Data/Payroll |
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Data mapping sits at the center of every provider transition—yet mismatched field definitions, inconsistent formats, and manual transformations still drive unnecessary delays and reconciliation risk. This session explores how teams are using mapping software and emerging AI-assisted tools to accelerate field mapping, detect anomalies, and standardize outputs across payroll and recordkeeper ecosystems. We’ll discuss practical use cases like automated crosswalk creation, validation rules, exception triage, and documentation that supports auditability and repeatable conversions. Attendees will leave with evaluation criteria and implementation considerations to help separate hype from value and choose the right tooling approach for their volume and complexity. |
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Danielle Perez-Williams, Corebridge Financial |
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Location: Focus |
| 5:00 p.m. |
Adjourn for the day. |
| 5:40 p.m. |
Meet in hotel lobby at Marriott Jacksonville Downtown to walk over to Cowford Chophouse |
| 6:00 p.m. |
Dinner at Cowford Chophouse, the East Room |