2024 Semi-Annual Meeting of the Retirement Plan Services Roundtable
TruStage (formerly CUNA Mutual), 5910 Mineral Point Road, Madison, Wisconsin 53075 | |
Wednesday, 25 September 2024 12:00Thursday, 26 September 2024 01:30 |
VENUE - STEERING COMMITEE - THEME - AGENDA - PRE-EVENT - EVENT DINNER - DRESS CODE - HOTEL - COST
REGISTER HERE
VENUE
September 25 (Morning)
Sheraton Madison Hotel
Lower Yahara Room and Starkweather Creek Room
706 John Nolen Drive
Madison, WI 53713
September 25 (Afternoon) and September 26
TruStage (formerly CUNA Mutual)
5910 Mineral Point Road
Madison, Wisconsin 53075
STEERING COMMITTEE
- Matt Hummel – Transamerica (Chair)
- Tracy Lafleur – VOYA
- Michael Hannes – Empower
- Darlene Soderquist – Empower
- Amy Heyel – Corebridge
THEME
Connections
We connect with people, ideas, technology, and opportunities that enrich our lives and work every day. However, these connections are not automatic or random; they require us to be intentional, curious, and open. We need to actively seek out and engage with others who have different perspectives and backgrounds and learn from their insights and feedback. That is what the Roundtable is all about.
AGENDA
Tuesday September 24, 2024
5:45 p.m. | Transportation to Madison Axe (meet in lobby of Sheraton Madison) |
6:00 p.m. | Dinner and Axe Throwing & Games at Madison Axe |
8:30 p.m. | Transportation back to Sheraton Madison |
Wednesday September 25, 2024
8:00 a.m. | BREAKFAST |
8:30 a.m. | BREAKOUT SESSIONS |
BREAKOUT 1 – PARTICIPANT STRATEGIES FOR DETERMINED PLAN SPONSORS Participant Strategy and User Experience Track Many plan sponsors are determined to make a difference in the lives of their employees and participants. These plan sponsors embrace innovation, deploy resources and communication strategies designed to maximize employee engagement. This session will discuss adoption of product enhancements enabled by SECURE 2.0 and others in this segment.
Moderator: Mary Kay Leydon, EACH Enterprise Format: Peer discussion Location: Sheraton Madison Hotel, Lower Yahara Room |
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BREAKOUT 2 – HURDLES OF POOLED PLAN SERVICE TODAY AND FUTURE PROSPECTS
Pooled Arrangement Service Track At this session, leaders of pooled plan service teams will discuss hurdles they are facing in recordkeeping pooled plans today. The steep and abrupt growth of pooled plans requires structure, systems, and staff to shadow-recordkeep a wide range of stable value products, each associated with a given market-value adjustment and unique liquidity features. Preferred practices regarding automatic enrollment in pooled plans need promotion. Automatic enrollment comes with complications in pooled plans: flexibility of automatic enrollment features by adopter, uncertain status of pre-SECURE 2.0 plans that have not yet adopted automatic enrollment when they join a pooled arrangement. Service team leaders will also discuss their shared vision of the Pooled Plan Provider universe three-to-five years from now. Moderator: Eric Henon, EACH Enterprise Format: Peer discussion Location: Sheraton Madison Hotel, Starkweather Creek Room |
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9:45 a.m. | BREAK |
10:00 a.m. | BREAKOUT SESSIONS |
BREAKOUT 3 – LOW-COST / HIGH IMPACT PARTICIPANT STRATEGIES Participant Strategy and User Experience track There is only so much to go around. Many firms have adopted tiered service models for plan sponsors based on the resources they are able and willing to dedicate to participant engagement. For cost conscious plan sponsors, the service model involves delivering the highest impact strategies at the lowest marginal cost. Leveraging automation and technology, recordkeeping service providers enable high-impact communications delivered to participants just-in-time, exactly when they need it most. Format: Peer discussion Moderator: Mary Kay Leydon, EACH Enterprise Location: Sheraton Madison Hotel, Lower Yahara Room |
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BREAKOUT 4 – THE BUSINESS OF SHARING AND COMMON GROUND* Pooled Arrangement Service Track Many advisors are submitting RFPs for pooled arrangements without defining first how a PEP plan will fit in their business. Advisors will eventually need to perform due diligence on the solutions available to select the one or ones that best fit their business model. Before selecting a provider, advisors need to establish a business strategy for their practice: what clients and prospects make good candidates for a Pooled Plan solution, and which are best served with a single employer plan? What are the required qualifications of a plan administrator? Who will serve as 3(16) fiduciary? Who will serve as a 3(38) fiduciary? What additional value and benefits will a single employer reap from joining a pooled plan? This session will discuss The Business of Sharing and Common Ground, an EACH Enterprise 2025 initiative to help advisors formulate a strategy to successfully implement pooled solutions and to select or create the right solution to meet client needs and enhance outcomes. Moderator: Eric Henon, EACH Enterprise Location: Sheraton Madison Hotel, Starkweather Creek Room |
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11:15 a.m. | TRANSPORTATION TO TRUSTAGE |
12:00 p.m. | BUFFET LUNCHEON |
12:30 p.m. | WELCOME AND INTRODUCTIONS |
Matt Hummel |
How to Play CONNECTIONS
Find groups of four items that share something in common. Each group is assigned a color from straightforward to tricky. |
1:00 p.m. | BURNING ISSUES AND HOT TOPICS: PEER=TO-PEER ROUNDTABLE DISCUSSIONS |
General Session Moderated discussion among peers on hot topics and burning issues suggested in the registration process. Format: Peer discussion Moderator Eric Henon and Mary Kay Leydon, EACH Enterprise Location: Reservable Suite Teams Space 5910 |
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2:15 p.m. | BREAK |
2 45 p.m. | BREAKOUT SESSIONS |
BREAKOUT 5 – HOW ARE YOU FEELING TODAY? Client Relationship Management Track Presentation and discussion of the results of the 2024 Client Relationship Management Leadership Sentiment survey.
Presenter / Moderator: Eric Henon Location: Reservable Suite Teams Space 5910 |
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BREAKOUT 6 – SPLIT SCREEN – DYNAMIC STORYTELLING Account Management Track Presentation and discussion of early results of the 2024 company practices survey on account management segmentation. Presenter: Denise Penn = TruStage Location: Reservable Suite Teams Space 5910 Boardroom |
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4:00 p.m. | WINNING TEAMS SHARE THEIR SECRET SAUCE |
General Session Five winning teams – Client Relationship Manager / Account Manager couples recognized for their success tell us how they make the team look seamless to the clients and advisors they serve world. Winners have been nominated by members of the Retirement Advisor Council Moderator: Eric Henon, EACH Enterprise, LLC Winning Teams:
Location: Reservable Suite Teams Space 5910 |
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5:00 p.m. | ADJOURN |
5:05 p.m. | Transportation back to hotel |
6:15 p.m. | Transportation from hotel to Rare Steakhouse |
6:30 p.m. | EVENT DINNER at Rare Steakhouse |
9:00 p.m. | Transportation from Rare Steakhouse to hotel |
*Hybrid session accessible remotely |
Thursday September 26, 2024
7:45 a.m. | Transportation from hotel to TruStage |
8:00 a.m. | CONTINENTAL BREAKFAST BUFFET |
8:30 a.m. | RECAP AND DAY 2 INTRODUCTION |
Matt Hummel Location: Reservable Suite Teams Space 5910 |
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9:00 a.m. | ERISA Litigation Risk & Mitigation - for Large Plan Market Fiduciary Oversight |
Presenter/moderators: Location: Reservable Suite Teams Space 5910 |
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10:15 a.m. | BREAK |
10:30 a.m. | BREAKOUT SESSIONS |
At these sessions, we will discuss team management topics (recruiting, onboarding, training, development, goal setting, management, workload/caseload, assignments, retention, compensation, rewards and recognition, career pathing, etc.) |
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BREAKOUT 7 – LIFE IS SHORT, ENJOY THE LITTLE THINGS Client Relationship Management and Account Management Tracks Small and Mid-sized Plans Market (Under $300 million) Moderator: Rene Eisele: Corebridge Financial Format: Peer Discussion Location: Reservable Suite Teams Space 5910 |
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BREAKOUT 8 – RUBBING SHOULDERS WITH THE BIG DADDIES* Client Relationship Management and Account Management Large and Jumbo Plans Market ($300 million and up) Moderator: Matt Hummel, Transamerica Format: Peer Discussion Location: Reservable Suite Teams Space 5910 Boardroom and Remote access |
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12:00 p.m. | LUNCHEON |
12:30 p.m. | NEXT STEPS |
Closing General Session Matt Hummel Location: Reservable Suite Teams Space 5910 |
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1:00 p.m. | ADJOURN |
1:05 p.m. | Transportation back to hotel |
*Hybrid session accessible remotely |
PRE-EVENT
September 24 at 6:00 p.m.
Dinner and Axe Throwing & Games at Madison Axe
EVENT NETWORKING DINNER
September 25, 2024, at 6:30 p.m
Rare Steakhouse
Location: 14W Mifflin Street, Madison, WI
DRESS CODE
Casual Dress for pre-event networking dinner
Business Casual Dress Code for meetings
HOTEL
Hotel Reservations: Please make your hotel reservations HERE by September 3rd, small block of rooms at $149.00 per night not including taxes/incidentals.
Sheraton Madison Hotel
706 John Nolen Drive
Madison, WI 53713
Please make hotel reservations HERE by September 3rd.
COST
Member firms have 3 complimentary registrations. Additional registrations are $550.00 each. Non-member firms the registration fee is $1,900.00 not including tax (if applicable).